Shipping Policy

Outxpert Adventure Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 week working days

Shipping rates and delivery estimates

Fast Delivery 5 Days estimation of delivery 

Delayed Delivery 1 weeks estimation of delivery 

Delivery Charges : 

Peninsular Malaysia : RM5

East Malaysia Sabah & Sarawak : RM10-RM15

*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.

Refund Policy

A deposit of 20% of the tour cost, whichever is greater, will be required upon booking. At our absolute discretion we may vary the quantum of the deposit for bookings made during peak period and/or to special destinations. The balance of all money due, including any surcharges applicable at that time, must be paid to us not later than 2 week days before departure. If the balance is not paid on time we may cancel your booking and apply the cancellation charges set out in the paragraph headed CANCELLATION CHARGES. 

While we will use our best endeavors to operate all tours as advertised, we reserve the right to change any of the facilities, service, prices or itineraries described there. No compensation will be paid for alterations or cancellations caused by changes or cancellations to schedules by airlines, the number of person who has booked is less than that required for the tour package or any “Force Majeure”. “Force Majeure” includes (but are not limited to) war, threat of war, riot. Civil disobedience or strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics or health risk, level of water in river, technical or maintenance problems with transport, closed or congested airport or ports, unforeseen operational decision of air carriers or any unforeseen or unavoidable event beyond our control.